Not sure why it was a big deal to just give us the 10% since Williams Sonoma and Pottery Barn are the same company. I said I would need it gift wrapped (and apologized for it), but then I left the store and did some more shopping to give them space and time. I'm not sure if you have recordings available, but I believe anyone from Pottery Barn would find her customer service appalling. I have reached out to customer care and have provided photos with no return call/follow up, nothing! They will not even try to help me place an order there. I appreciate her trying. I'm going back to Jordan's Furniture, where I have never had a bad experience in furnishing my entire house over the years. Moreover, I contacted the Pottery Barn complaint department and they were useless. The dishes that I purchased looked fine - but like I said it was off a registry, so they were not for me. Also heard them complains about the same issues I'm having. Well, I have up on him after waiting over a month. After speaking with Prince and Phyllis, who were both very friendly and professional, I began speaking with the supervisor, Charlene. We received some items off our wedding registry that we ultimately decided we didn't need. Been there twice and both time they were horrible. 7 Job Hunting Tips For When Businesses Aren’t Hiring, How to Write a Great Job Application Email, 4 Great Personal Statement Examples for Your CV, 6 Great Jobs You Can Get With the Help of Retraining Courses. The furniture we bought was of very good quality and value and the people at the store who helped us could not have been better. Even it is a small store by Target standard, their selves are…", "Staff is kind and helpful. Your trust is our top concern, so companies can't alter or remove reviews. When calling to complain, I was put on hold for 24 minutes, then transferred, then told I can wait another 20 minutes or have someone call me back in 24-48 hours. I tried to order furniture from here and requested a home visit, but weeks later I gave up and ordered online. I think the quality for the price is very good and like the style. Edit.css-1mpk29p{width:24px;height:24px;display:inline-block;vertical-align:middle;position:relative;overflow:hidden;top:-0.1em;fill:rgba(43,39,60,1);}.css-1mpk29p::before{position:absolute;display:block;left:0;}.css-1mpk29p::after{content:'';display:block;position:absolute;left:0;right:0;top:0;bottom:0;}.css-1mpk29p svg{position:absolute;width:100%;height:100%;fill:inherit;display:block;left:0;top:0;right:0;bottom:0;}, Based on info from the business and our users. They said when I purchased that the delivery would be a month prior to them actually arriving. Ordered PB comfort sofa with double chaise lounge and it was delivered with no slipcover. When I came back, they hadn't started the gift wrapping, so I had to wait even longer. Some are better than others, however. At one point we were offered to get "$80 now or wait for a manager and we would be able to get the full $100". Wide variety of firmness and upholstery options including Organic materials. Won't even try to help. Best of luck to you if you decide to visit Store. Pottery Barn has failed to deliver my daughter's bed 2X now and my daughter has had no bed for 2 week... Hello, I was told they would email me a receipt while I was standing there. This happens OFTEN, I believe it is a tactic, resulting in you having to call back and waiting in queue again for another 10-15 mins. ... Glassdoor has 904 Pottery Barn reviews submitted anonymously by Pottery Barn employees. New order numbers that were assured delivery: Disapproves of CEO. I'm extremely shocked at such a poor customer service and false representation of services for such a... Order placed online to Pottery Barn on November 6 for 2 table crystal lamps. It wasn't. They didn't (I had to call my husband to check the credit card online). I placed an order online for 12 napkins and they would not ship. October 28 email was sent to schedule delivery of chair and ottoman My wife and I were ready to buy a sofa and two chairs. I was not very impressed by the sales person or the entire sales experience. The overall rating of the company is 1.8 and consumers are mostly dissatisfied.. The Pottery Barn Rewards Program is automatically available to new Pottery Barn Credit Card customers. At this time, I asked for a Supervisor. Your response will be removed from the review – this cannot be undone. I have just read so many reviews that are similar to my experience He listened carefully and apologized for the misunderstanding regarding the cost of a trade-in. Really PB you can cancel 8 weeks later when I already have the other half of my order? In store though, wow. With a 15% off coupon it came to $49.46 so then we couldn't use the $50 voucher because the sale was under $50 even through the small print did not specify this. They do such great work and they're perfectionists. Worst service in the world. Order #[protected]. I have no problem nuking a retailer, contractor or product that wastes my time and money, but the other reviews I've read here are the opposite of our experience with this store. Then they refused to give me a receipt for the return. missing parts. The told me gift wrap was free, but then they told me it was going to take a lot of time to wrap since it was a big gift. I was told there were no other beds available. When I place the order ([protected]), PB... Not only did my 8 month old Pottery Barn Turner couch break when I sat down on it, but I have been calling customer service every week for 6 months to try and get it replaced. I told him the situation and he said that he would be able to re-order them for me with no problem. And you have to put the slipcovers on yourself (very difficult). Last year we had a horrible experience with a bed delivery that took almost 5 months to get. Truely the worst customer service ever Cute but big store with lots of cool little gifts. Pottery Barn was first mentioned on PissedConsumer on Aug 06, 2007 and since then this brand received 698 reviews.. Pottery Barn ranks 303 of 1466 in Furniture and Decor category. I ordered an outdoor Granada dinning table for $1200 and when it arrived, it was not the correct size for the... On Dec.10, 2019 I ordered an Ashton sleep sofa with a guaranteed delivery date of Jan.6. Literally. Also delivery was a month late. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Pottery Barn. Time to go back to Boston Interiors. If you aren't a cheerleader they don't look at the skills you do have. Just terrible. Still not sofa in sight. The salesperson put me on hold multiple times to talk on the phone and to talk to other sales people and she was not overly friendly. A nice male clerk tried to help us but was dismissed as a nincompoop by the tall brunette clerk. Too bad because I've been a loyal PB customer for about 20 years.

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